Privacy Policy

Privacy Policy

Last Updated: October 12, 2026

At HomyGym, accessible at https://homygym.in, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you visit our website or place an order.

1. Information We Collect

When you visit our website, create an account, contact us, or place an order, we may collect the following information:

  • Personal details: Name, email address, phone number, billing address, and shipping address.
  • Order information: Products purchased, order number, order status, delivery details, and transaction-related information.
  • Payment information: Information relating to online payments or Cash on Delivery (COD). Online payments are processed through the relevant payment service provider. We do not claim to store complete payment card details on our website.
  • Contact form information: Information you submit through our Contact Us form, including your name, email address, phone number, and message.
  • Technical information: IP address, browser information, device details, and website usage information where collected by our website or its services.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and fulfil your orders.
  • Arrange shipping and delivery.
  • Process online payments and manage Cash on Delivery orders.
  • Send order confirmations, shipping updates, and service-related communications.
  • Respond to questions, complaints, and customer support requests.
  • Maintain customer accounts and order records.
  • Protect our website against fraud, misuse, and unauthorised activity.
  • Meet applicable legal, accounting, and regulatory requirements.
  • Improve our website, products, and customer experience.

We will use personal information for purposes consistent with this policy and applicable law.

3. Payments

HomyGym offers online payment and Cash on Delivery (COD), subject to availability at checkout.

For online payments, payment details may be handled by the payment service provider processing the transaction. Such providers may collect and process information under their own privacy policies and applicable terms.

For COD orders, we may use your contact and delivery details to confirm the order and arrange delivery and payment collection.

4. Sharing Your Information

We may share relevant information with service providers when necessary to operate our store and fulfil your order, including:

  • Payment service providers for processing online payments.
  • Shipping and courier partners for delivering orders and managing delivery-related issues.
  • Website hosting and technical service providers for operating, maintaining, and securing our website.
  • Customer support services where required to respond to your enquiries.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, or website.

We do not state that we sell personal information to third parties. Information is shared only as necessary for the purposes described in this policy or as otherwise permitted or required by law.

5. Cookies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart activity, support account login, and improve website performance.

WooCommerce and other active website tools may use cookies to support shopping cart and checkout functions.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect shopping cart, login, checkout, or other website functionality.

6. Embedded Content from Other Websites

Our website may include embedded content, such as videos, images, or other material from external websites.

Embedded content may behave as if you visited the external website directly. Those websites may collect information, use cookies, or track interactions according to their own privacy policies.

We encourage you to review the privacy policies of any external websites you visit through embedded content.

7. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order processing, customer support, accounting, security, and legal obligations.

Order and transaction records may need to be retained for applicable accounting, tax, or legal requirements.

Contact form messages and other support communications may be retained for as long as necessary to respond to enquiries, resolve disputes, and maintain relevant business records.

The retention period may vary depending on the type of information and the purpose for which it is used.

8. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. You should avoid sharing sensitive payment information through ordinary email or contact forms.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also ask questions about how your information is used or request assistance regarding your personal data.

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

To make a privacy-related request, please contact us using the details provided below.

10. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are required by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, you can contact us:

We will review your request and respond as appropriate under applicable law.

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