Refund and Returns Policy

Refund and Returns Policy

Last Updated: October 2026

At HomyGym, we aim to provide quality products and a satisfactory shopping experience. If your product arrives damaged or has a manufacturing defect, please follow the policy below to request a return, replacement, or refund.

1. Return Window

Customers must report any damaged or defective product within 10 calendar days from the date of delivery.

Please contact our customer support team within this period and provide the required order details and supporting evidence.

2. Eligible Returns

Returns under this policy are accepted for products that:

  • Arrive physically damaged.
  • Have a manufacturing defect.
  • Are otherwise eligible for a remedy under applicable consumer protection laws.

Products will be reviewed before a return, replacement, or refund is approved.

Change-of-Mind Returns: We do not offer voluntary returns merely because a customer changes their mind, no longer wants the product, or does not like the product. This restriction does not affect any rights available to customers under applicable law.

3. How to Request a Return

To report a damaged or defective product, please follow these steps:

  1. Email our customer support team within 10 calendar days of delivery.
  2. Include your order number, registered name, and contact details.
  3. Describe the damage or defect clearly.
  4. Attach clear photographs or videos showing the issue, along with the product packaging if available.
  5. Wait for our team to review your request and provide further instructions.

Please do not send a product back before receiving return or collection instructions from our team.

4. Return Shipping Charges

If a product is confirmed to have arrived damaged or to have a manufacturing defect, HomyGym will bear the applicable return shipping or collection charges for the approved return.

Customers will not be required to pay return shipping charges for an approved damaged or defective product claim.

If a return is requested for reasons not covered by this policy, any applicable return arrangements will be subject to our approval and applicable consumer protection laws.

5. Inspection and Verification

Our team may inspect the submitted photographs, videos, product details, and other relevant information to verify the reported issue.

We may request additional information or arrange a product inspection or collection where reasonably necessary.

Please retain the product, its accessories, and packaging until our team provides further instructions. Do not dispose of or alter the product in a way that prevents reasonable verification of the reported damage or defect.

6. Replacement Policy

Where a damaged or defective product claim is approved, we may offer a replacement, subject to product availability and applicable law.

If a replacement is unavailable or a refund is the appropriate remedy, our team will communicate the available resolution to the customer.

7. Refund Policy

If a refund is approved, it will generally be processed through the original payment method wherever possible.

For Cash on Delivery (COD) orders, we may request the customer’s bank account or UPI details to process the refund securely.

Refund processing and crediting times may vary depending on the payment provider, bank, or financial institution. Our team will communicate the applicable processing details after the refund is approved.

Any delivery charges or other amounts eligible for refund will be handled in accordance with the circumstances of the order and applicable law.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests will depend on the order’s processing and shipping status and applicable law.

If an order has already been dispatched, cancellation may not be possible through the normal cancellation process. Any applicable refund or other remedy will be handled in accordance with our policies and applicable law.

9. Contact Customer Support

For questions about returns, damaged products, defective products, replacements, or refunds, please contact us using either of the following email addresses:

Email 1: homygymofficial@gmail.com

Email 2: order@homygym.in

Please include your order number in the email subject or message so that our team can assist you more efficiently.

Website: https://homygym.in

10. Consumer Rights and Policy Updates

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to customers under applicable consumer protection laws.

HomyGym reserves the right to update this policy when necessary. Any updated version will be published on this page with the revised date.

For assistance regarding a specific order, please contact our customer support team using the email addresses provided above.

Scroll to Top